Under Title I, remote work can be a reasonable accommodation when it lets a qualified employee perform the essential functions, get through the hiring process, or reach the same benefits of the job. It is not owed because someone prefers it, and it is not owed merely because it eases symptoms that do not affect those functions. If another change is effective, the employer may choose that change.
A company-wide order to come back does not end the interactive process. Each request is individual. In-person presence can be essential — supervision, hands-on work, a duty that does not survive distance — but the employer has to be able to say so against the actual job, not against a mood about culture. Pandemic-era remote work did not permanently rewrite essential functions. A person who already did the job well from home is still evidence that “impossible” needs an explanation.
Federal-sector questions published by the EEOC and the Office of Personnel Management on February 11, 2026 say this in the language of the Rehabilitation Act, using ADA standards. Private employers are under the ADA itself. The practical test is the same: effective for the essential functions, individualized, and not a blanket.